This Privacy Policy explains how we collect, use, and protect information about you when you visit stitchcreative.co.uk (the "Site") or contact us.
We take your privacy seriously. We do not sell personal data and we do not use it for advertising purposes. This policy is written in plain English.
1. Who we are
stitch. is a bag design and manufacturing studio. Our contact details are available at sam@stitchcreative.co.uk.
2. What information we collect
Information you give us directly
When you fill in our contact form, book a discovery call, or email us, we collect:
- Your name and email address
- Your company name and role (if provided)
- Any information you include in your message
Information collected automatically
When you visit the Site, we may collect basic analytics data including your approximate location (country/region), browser type, device type, and pages visited. This is used solely to understand how the site is being used and to improve it. We do not use this data to build profiles or for advertising.
Cookies
This site uses only essential cookies required for the site to function. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that share your data with external platforms. If this changes, this policy will be updated and your consent will be obtained.
3. How we use your information
We use the information you provide to:
- Respond to your enquiry or project request
- Schedule and conduct discovery calls
- Manage an ongoing client relationship if we work together
- Comply with legal obligations
We do not use your information for marketing without your explicit consent. We do not share your information with third parties for their own marketing purposes.
4. Legal basis for processing
Under UK GDPR, we process your data on the following grounds:
- Legitimate interests: responding to enquiries and managing business relationships
- Contractual necessity: managing active client engagements
- Legal obligation: where required by law
- Consent: for any marketing communications you opt into
5. How long we keep your data
Enquiry data is retained for up to 24 months after our last contact, unless you ask us to delete it sooner. Client data relating to active or past engagements is retained for 6 years in line with standard accounting and contractual obligations, after which it is securely deleted.
6. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict how we process your data
- Withdraw consent at any time (where consent is the basis for processing)
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, email sam@stitchcreative.co.uk. We will respond within 30 days.
7. Data security
We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. Our email is handled via standard business email infrastructure with TLS encryption in transit.
8. Third-party services
If you book a discovery call via a third-party scheduling tool (such as Google Calendar or Calendly), their privacy policy also applies to that interaction. We will notify you of any such tool in the booking flow.
9. Changes to this policy
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you where we have contact details to do so.
10. Contact
Questions about this policy or how we handle your data: sam@stitchcreative.co.uk